Payouts & refunds

1. Campaign funding split

Publishers pre-fund campaigns through Stripe. At launch, 80% of a gross campaign payment funds the creator reward pool and 20% is the ReelBounty platform fee. The checkout summary and transaction ledger display the recorded amounts. Campaign availability is based on confirmed funding, not merely a completed browser redirect.

2. Reward stages

3. Calculation and caps

The bounty page defines the rate, qualifying metric, verification window and maximum reward per video. Only verified eligible performance counts. Provider corrections, removed content, suspicious growth, duplicate submissions, paid/fake engagement and campaign limits can change the amount. The creator pool and per-video cap are absolute limits even if a public platform later displays a higher figure.

4. Creator payouts

A creator must complete Stripe Connect onboarding and have at least £10 in confirmed, unheld earnings to request a payout. ReelBounty groups eligible earnings into a payout and relies on Stripe status events to reconcile it. Bank arrival time depends on Stripe, the connected account and banking network. Incorrect or incomplete onboarding can delay or fail payment.

5. Holds, failures and reversals

We may hold an earning or payout during a fraud, content, identity, sanctions, chargeback, refund, legal or technical review. Failed transfers return to a reviewable state and are not marked paid. Administrators must record hold/release actions. Contact support if a status appears stuck or wrong; the dispute guide explains the evidence to provide.

6. Publisher cancellations and refunds

Campaign funding is allocated immediately between the creator pool and platform fee. Pausing or ending a campaign does not cancel pending, confirmed or paid creator rewards. A publisher may ask support to review a refund of genuinely unused, uncommitted creator-pool funds. Refunds are not automatic and remain subject to outstanding submissions, reward reserves, disputes, provider fees, tax treatment and law. The platform fee and committed creator rewards are non-refundable except where law requires otherwise or ReelBounty expressly agrees.

Before live sales, the exact treatment of VAT, Stripe processing fees, partial refunds and the platform fee must be approved by UK legal/accounting advisers and reflected at checkout.

7. Payment disputes

If Stripe reports a refund or card dispute, ReelBounty records it, pauses affected campaign activity and may hold related creator payments while available funds and liabilities are reconciled. Publishers should contact support before initiating a chargeback. Creators are not responsible for a publisher’s dispute unless their own breach, invalid activity or fraud caused the affected reward.

8. Tax and records

Amounts may be subject to VAT, income tax or other reporting depending on the parties and transaction structure. Users remain responsible for their own tax obligations. ReelBounty may retain and report payment, identity and seller information where legally required. This policy is not tax advice.