Stripe reports payment risk
A refund or card dispute is received through a signed Stripe webhook.
Refunds and disputes
When payment risk appears,
the money loop stops.
ReelBounty protects the campaign ledger while Stripe and ReelBounty operations establish what happened.
Two different issues need different handling.
A payment dispute or refund concerns publisher funding processed by Stripe. A campaign disagreement concerns a brief, submission decision, metric, reward or creator conduct. Contact ReelBounty support for either, but include the correct evidence.
Automatic safeguards
What happens inside ReelBounty.
The campaign is paused
New payable metric snapshots stop so the creator liability cannot continue increasing.
Unpaid money is held
Pending or confirmed earnings and unsent payouts connected to the campaign are placed on review hold.
Resolution is reconciled
Stripe’s later events update the ledger. ReelBounty reviews the creator and publisher impact before activity resumes.
If your campaign payment is affected
- Open the campaign and note its payment-risk status.
- Check the payment or dispute in the organisation’s Stripe account.
- Do not attempt repeated replacement payments without checking the ledger.
- Send support the campaign name, Stripe reference and any relevant correspondence.
- If refunded funding is replaced, wait for confirmation before resuming the campaign.
If your earning or payout is held
- Check whether the reward is pending, confirmed, held, processing or paid.
- Keep the qualifying content live and continue following the bounty requirements.
- Do not resubmit the same URL or create duplicate payout requests.
- Send support the campaign, submission URL and affected amount.
- A hold protects the disputed balance; it is not automatically a rejection or reversal.
After Stripe decides
A cleared hold does not silently restart a campaign.
If a dispute is won or refunded money is fully replaced, ReelBounty can clear the automatic payment hold. The publisher must still explicitly resume a paused campaign. Lost disputes and unresolved shortfalls remain with ReelBounty operations for reconciliation.
Report an issue
Give support a complete evidence trail.
Include your account email, role, campaign, submission URL, amount, dates and references. Do not send passwords, API keys or complete payment credentials.